A couple have taken to social media to lament their ordeal in the hands of the hotel security men of an Abuja hotel, who rough-handled them for bringing in cooked food into their room.
The wife with the handle @orimimabayomije, wrote:
“Guys, see what a security at @ Rockview Hotel Royals Abuja did to my husband and I this night because we wanted to take in the meal we got from Farm City.
When we lodged on Friday, there was no orientation whatsoever that they don’t allow external food.
On the Friday we lodged, I ordered Rice and chicken which they said was 6,500 naira. The food was uneatable; The rice was half done and didn’t taste like any rice I’ve eaten in my life.
Fast forward to this night, we left an event at Farmcity, got dinner from there, which was 11,400. We got to @RockviewR23310 Rockview Hotel, security did protocol “did we know we weren’t supposed to bring in food from outside?”, we said we didn’t know, but after our ignorance, he insisted we can’t take the food in. We went to the reception to ask for the manager.
We were there for over 10 minutes waiting for the manager, he didn’t show up. I’m on malaria meds, I needed to eat and use my drugs so my husband handed the food to me to go to the room, while we wait at the reception to speak to the manager.
Next thing, the security Abi na bouncer(he sha wore suit) jumped in front of us and said I couldn’t go with the food. My husband collected the food from me and told me to walk in front of him. This security started to drag the food from him and then this
Voice were raised in anger. Even after pouring our food away, this guy was telling my husband “don’t let me lay my hands on you”. I was actually very calm all along until he started to lie that he did touch the food. I went to meet him not to lie to my face,
this dude legit pushed me to the ground. Fight started, he was punching my husband and giving me blow me like he was beating a guy. This dude dragged my hair so much two came off. They have a camera and it happened right in front of it, I dare them to pull out the footage.
Last last manager showed face and was escorted with a policeman carrying gun. They were asking us what happens when we saw that that the security had gone back to his post like nothing happened. We said no, that is the highest form of disrespect we will take that he need to leave the post. You no go fit beat me your guest paying 35k to sleep a night in your facility up and disregard the situation like that. It was as though na with reluctance he take commot for there. As we were explaining to the manager he came to meet my husband were we were standing
(That was away from the reception) and came to threaten us again. In front of the manager. The hotel that seemed empty before, about 50 people now came out. All through, managers was telling us “go to your room”, of course with a policeman with firearms beside him.
We asked if he was trying to threaten us cos under no circumstance does bringing in outside food warrant beating up a guest. I travel to different states in Nigeria and I’ve slept in countless under 7k hotels wella and nothing of this nature ever happened.
As we were there settling case, we saw people wearing caftan and senator bringing in nylons upon nylons of foods and nobody stopped them or harassed them talk more of assaulting them. Manager form it’s out of my control and busy on call for almost 30 minutes, nothing resolve.
They refused to drop the guys name, we don’t even know the manager’s name- he kept saying he is our staff. They’re there protecting someone that didn’t represent their organization well. As no resolve was forthcoming, I went into the room. Another say 15minutes later,
My husband came in and said they offered to compensate us with pastries. I OFF. TOTALLY. The thing mud me.
As it is now, we’ve gone to bed hungry and with a swollen eyes.
I honestly don’t know how to seek redress cos this is bullshit. I no even know how I go come talk for Lagos
Say dem beat me for hotel wey I pay 70k. I’m feeling it has something to do with profiling, they saw the way we were dressed and knew we weren’t from around there and that’s why we were treated like that. If you have suggestions, please point me at how to move this forward.
Putting this out here- avoid @RockviewR23310 Rockview hotel Abuja. No carry your money come chop beating. Their staffs aren’t trained. Forgot to mention all along their staffs we’re excited, making snide comments and gossiping the situation right in front of us
I’m eagerly waiting for your @RockviewR23310 side of the story alongside the video footage.
Apparently the right handle is @rockviewroyale I’m awaiting for your side of the story alongside video evidence cos it still be like feem for even my own eyes.
