Passengers of an EasyJet flight from Tenerife to London were left fuming after their flight was cancelled because a passenger “defecated on the toilet floor”.
The flight had originally been set to depart at 8.05 pm but was reportedly delayed “several hours” before the incident.
The pilot of the cancelled flight addressed passengers, who were waiting to take off from Tenerife to London Gatwick. He advised them to “organise hotels” for the night as the plane would no longer be taking off.
A video of the incident has since emerged online.
In the video, the pilot can be heard saying: “…rather entertaining to defecate the front toilet so we’re now staying the night here, we’re now going to get everyone off… and organise hotels then we’ll fly back tomorrow morning”.
The stranded passengers were expected to board a flight at 3:00 pm the following day instead. However, EasyJet said it was “unable to find hotel rooms in the area” for all the passengers who were affected, according to a statement on their website.
It read: “Due to extremely high demand, unfortunately, we’re unable to find hotel rooms in the area. If you need a hotel room and are able to make your own arrangements, we’ll refund the cost of a reasonably priced room, meals and travel costs to and from your hotel. In this case, we ask that you look for accommodation which is about three stars or equivalent.”
Furious passengers took to X, formerly known as Twitter, to share their frustration at the situation.
One user wrote: “Real good of @easyJet to delay the flight 3.5 hours with 0 communication then decide to cancel it altogether because someone took a s*** on the toilet floor. Quite literally couldn’t make this s*** up.”
Another added: “So we’ve been given the excuse of a toilet being defecated in for the reason for a CANCELLED flight?! @easyjet this is UNACCEPTABLE! Your customer care is ATROCIOUS. 100s of passengers left STRANDED in the airport terminal! Do something!”
EasyJet have since released a statement claiming they did everything possible to minimise the disruption for their travellers. A spokesperson said: “easyJet can confirm that flight EZY8054 from Tenerife to London Gatwick yesterday evening was delayed overnight due to the aircraft requiring additional cleaning.
“We did all possible to minimise the impact of the disruption for our customers, providing hotel accommodation and meals and the flight is due to depart this afternoon. The safety and wellbeing of our customers and crew is easyJet’s highest priority and while this was outside of our control, we would like to apologise to customers for the inconvenience caused.”
