The Nigerian Communications Commission (NCC) has said that Globacom and 9mobile failed to meet Key Performance Indicators (KPI) for the month of July 2020.
According to the latest report by the NCC, the two mobile operators were unable to meet Key Performance Indicators in 19 states of the federation, while Airtel failed to meet the KPI in one state, Ogun State.
Only MTN was successful in meeting the KPIs in every state of the federation, according to the report.
The data from the industry regulator indicated that the other telcos failed in four major KPIs – Dropped Call Rate, Call Setup Success Rate, Standalone Dedicated Control Channel Congestion Rate and Traffic Control Channel Congestion Rate.
The report indicated that subscribers recorded high drop call rates in 14 states.
The NCC described a dropped call as a call that is prematurely terminated before being released normally by either the caller or the called party and has a performance threshold of less than or equal to one per cent.
Another KPI is the CSSR, which is the fraction of the attempts to make a call that resulted in a connection to the dialled number.
According to the statistics, the telcos failed to meet this parameter in 10 states.
The failure to meet the stipulated SDDCH congestion rate, which is the probability of failure of accessing a stand-alone dedicated control channel during call setup affected subscribers in seven states.
Also, the TCCH, which is the probability of failure of accessing a traffic channel during call setup, affected subscribers in two states.
Specifically, the statistics indicated that 9mobile did not meet the performance metrics for Dropped Call Rate in Nassarawa, Sokoto, Zamfara, Kano, Yobe, Kwara, Kebbi, Ondo, Edo, Delta, Bayelsa, Ebonyi and Osun states in July 2020.
9mobile also did not meet the performance metrics for CSSR in Sokoto, Yobe, Kebbi, and Taraba.
