Nigeria’s consumer watchdog, the Federal Competition and Consumer Protection Commission (FCCPC) says the energy, fintech and telecommunications sectors account for the highest number of complaints from Nigerians.
The commission’s Executive Vice Chairman, Tunji Bello, disclosed this while briefing State House correspondents at the Aso Rock Presidential Villa.
He said the agency had recovered over N20bn for consumers as of March 2026 after resolving thousands of complaints across the sectors.
According to Bello, more than 9,000 complaints were resolved between March and August 2025 alone, leading to refunds exceeding N10bn for affected consumers.
He explained that the energy sector generates many grievances due to electricity supply issues, while fintech complaints often involve borrowers facing unexpectedly high interest rates when repaying digital loans.
Bello added that telecommunications firms and banks also account for a large share of complaints, noting that the commission receives about 25,000 complaints annually through various platforms.
The FCCPC chief further revealed that the agency has begun monitoring petrol and commodity prices nationwide amid concerns that tensions in the Middle East could affect prices in Nigeria.
He said the commission has deployed monitors across the country to track price movements and prevent petrol suppliers or filling stations from exploiting consumers.
The FCCPC is also collaborating with the Nigerian Upstream Petroleum Regulatory Commission to ensure compliance in the petroleum sector.
Bello also disclosed that investigations into alleged price fixing by some domestic airlines during the December 2025 festive period had been concluded, with a final report expected soon.
In addition, the commission said it has launched an investigation into rising cement prices across the country following complaints from Nigerians.
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