The Nigerian Communications Commission (NCC) has acknowledged the persistent quality of service (QoS) challenges currently affecting telecommunications subscribers in Abuja, assuring the public that urgent steps are being taken to restore stable network services.
In a statement signed by Mrs. Nnenna Ukoha, Head of Public Affairs at the NCC, the Commission said the service disruptions have negatively impacted subscribers’ experience across parts of the Federal Capital Territory.
According to the NCC, the situation is largely linked to interruptions in diesel supply to base stations operated by IHS Nigeria Limited, a major colocation infrastructure provider that powers network facilities for operators such as MTN and Airtel.
The NCC explained that the diesel supply disruption arose from actions taken by the National Oil and Gas Suppliers Association (NOGASA), which reportedly affected fuel deliveries to critical telecom sites. This, the Commission noted, resulted in widespread service outages, underscoring the heavy reliance of telecommunications infrastructure on a stable power supply.
“The Commission recognises the importance of reliable energy supply to the delivery of optimal telecommunications services and remains committed to ensuring seamless communication for all Nigerians,” the statement said.
To address the situation, the NCC disclosed that it is actively engaging with major stakeholders, including affected licensees and relevant industry players, to resolve the diesel supply bottlenecks.
The Commission said it is also exploring sustainable and long-term solutions to reduce the vulnerability of telecom infrastructure to fuel supply disruptions.
The regulator urged all concerned parties to work collaboratively to swiftly remove the obstacles affecting diesel distribution to telecom facilities, stressing that such infrastructure is critical to national connectivity, security, and economic activity.
Reaffirming its commitment to the growth and sustainability of Nigeria’s telecommunications sector, the NCC said it is facilitating dialogue between service providers and other stakeholders to ensure a prompt resolution of the crisis.
The Commission assured subscribers that it is closely managing the situation and will continue to provide updates on progress toward the full restoration of services in Abuja. It also appealed to affected customers for patience and understanding during the ongoing efforts to stabilise network performance.
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